For AKM Repairs Ltd Warranty Information, please read the relevant parts of our Terms and Conditions
- Repair Risks
4.1 Electronic repairs are unpredictable. Your device may be beyond repair or may be permanently damaged during repair and rendered useless. Circuit board components deteriorate over time and can fail without warning, especially on liquid damage devices where components can short circuit, oxidize, corrode and rust over time.
4.2 Repairs on devices with glued-on screens such as iPads involve prying the screen to access internal components. Screens are very delicate and can crack or break during the prying process. We are highly experienced, and the risk of screen breaking is minimal, but glass can break, and risks do exist.
4.3 Touch id / Face id on apple devices may fail during repair and deemed unusable. Although this is not common, it can happen depending on the device condition.
4.4 Integrated GPU on laptops and AIO computers can fail without warning especially on older devices such as 2011 Macbooks/iMacs. HP, Dell, Toshiba, and other devices with known GPU problems of any year make and model.
- Repair Time
5.1 We pride ourselves on the speed of our repairs, however many of the factors that determine the length of your repair are beyond our control. As such, we will attempt to service your device as soon as possible in the order it was received.
5.2 Many of our repairs are completed within 5- 7 working days, however we offer no guarantees of how long the service will take. Any references to service times on our website or in promotional materials are our best estimates based on previous experience and are not meant to represent an exact time frame or offer any guarantees of service time.
5.3 If for any reason, we can not repair the device, there is no fee payable; we are going to send the item back to your address or discard it safely on request.
5.4 We offer Priority Repair Service that is in addition to the total cost of the original estimated repair cost. The additional fee is £25.00. Normally, we operate in a FIFO system (First In, First Out). With the Priority Service we will start working on your device on the same day of arrival. Repair time is subject to the availability of the parts. We aim to run diagnostics, conduct the repair, and send the device back to you as soon as possible. Please note that if the item is not repairable, or no fault found, the Priority Service fee is still payable.
- Replacement Parts Procedure
6.1 If a service requires parts to complete (that are of additional charge on the top of the estimated repair cost), we will contact and inform you of the need, prior to ordering any parts. We will explain the part needed, why it is necessary, any associated costs, and give an estimate of when the part will likely arrive. Due to shipping times being beyond our control, our estimate is a best guess and is not intended to guarantee arrival by a specific time.
6.2 AKM Repairs will generally not use parts not purchased by AKM Repairs. This is due to our inability to verify that the parts are functional and will provide a good fit for your device. Any replacement parts not supplied by AKM Repairs are not covered by any kind of warranty or guarantee except as might be provided by the part manufacturer.
6.3 By providing your own parts, you acknowledge that you understand and agree that any work we provide is not covered by the AKM Repairs Limited Shop Warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.
- Liability of Data on faulty devices
7.1 AKM Repairs does not guarantee the security or safety of your data. While we take every precaution possible to make sure the integrity of your data is unaffected, we cannot assume liability for any lost data as a result of services performed by AKM Repairs.
7.2 If we are aware that a procedure may result in loss of data, we will inform you of the possibility, what data may be affected, and will offer to back your data up at an additional cost. However, due to the complex nature of electronic devices, we cannot in advance predict what may happen to your data in every situation. We strongly encourage you to back up any important files and documents before you drop off or mail in your device for service.
- Pickup time limit and storage
8.1 Due to our limited storage capacity, we will hold on to devices for up to 3 months after we contact you about the completion of the repair. After the 3 months period, if we have not heard from you, we will consider your device abandoned and AKM Repairs will have the right to sell the device to recover service cost and parts used to fix your device, or we will recycle the device if it is non-functional.
8.2 We cannot guarantee that your equipment will not be discarded after the initial 3 months period, so it is critical that you reclaim your equipment on time or make arrangements with AKM Repairs to store your equipment until you can complete the payment for the invoice and have the item delivered to you. If you make arrangements for the return of the device after 3 months, you will be billed at £10 a month for storage.
- Limited Shop Warranty
9.1 We offer 3 months warranty on all repairs. If for any reason an issue from the original work order recurs within 3 months, we will perform the service again at no extra charge.
9.2 All parts used to service your device are also guaranteed for 3 months from the date of the service.
9.3 The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.
9.4 Recurrence of original symptoms or issues caused by user error or negligence in the 3 months guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware), voids the AKM Repairs Limited Shop Warranty.
9.5 If your device is physically tampered with or damaged within the warranty period, the AKM Repairs Limited Warranty is void. This includes but is not limited to cracked screens, dents to the casing, internal damage not present at time of original repair, attempts to open or modify the device, using non original charging cables to charge your device, or any other action, accidental or intentional, that could cause our repair to fail.
9.6 Some services performed by AKM Repairs may void your manufacturer’s warranty. By accepting service from AKM Repairs, you understand and agree that we are not held liable for voiding your device manufacturers warranty.
- Warranty Repairs
10.1 If your device malfunctions or fails within 3 months from the time that you received the device, we will perform the repair again at no extra cost to you. The issue must be related to the original work order. If the issue is unrelated, you will be notified about repair cost before we move forward with the repair.
10.2 No refunds are issued before we attempt the repair again so we can verify the validity of the claim. Refunds are only issued if we are not able to fix your device minus the repair attempt fee and return shipping.
10.3 If your device qualifies for the warranty repair, we will provide a pre-paid return label for posting the item back to us.
- Warranty Exclusions on Repaired Devices
11.1 We do not offer warranties or guarantees, explicit or implicit, on any of the following:
- Any service using parts not purchased through AKM Repairs or AKM Projects Limited
- Any software issues, including virus removal, Operating system installation
- New symptoms/issues not directly tied to the original service within the 3 months guarantee period
- Installing new hardware or modifying existing hardware in the 3 months guarantee period voids the AKM Repairs warranty
- No Fault Found
12.1 If the engineer finds no fault in your device, you will be liable to pay for the diagnostics that is £25.00 and for the tracked return delivery £7.99 that are £22.99 in total.
To read the full AKM Repairs Ltd Terms and Conditions, please visit https://akmrepairs.co.uk/terms-conditions/
If you have any questions, please call 074 927 88527 or email info@akmrepairs.co.uk
