Warranty Information

Effective Date: 5 May 2026

At AKM Repairs Ltd, we provide specialist component-level electronics repair services carried out by experienced engineers using professional diagnostic equipment, industry-standard rework methods, and structured quality control procedures.

Our warranty is designed to provide fair, transparent protection for work we have performed, while recognising the complex and high-stress nature of modern electronic hardware.

This warranty is provided in addition to your statutory rights under UK law.

Our warranty covers the components repaired or replaced by AKM Repairs and the workmanship involved in that repair. It is not a whole-device warranty and does not cover unrelated faults elsewhere on the card or board. Faults caused by our repair work remain covered, even if they affect another component.

1. Warranty Period

All eligible repairs include a 90-day limited return-to-base warranty covering the components repaired or replaced by us and our repair workmanship, as detailed in your Repair Report, unless otherwise agreed in writing at the time of service.

The warranty period begins on the date the device is marked as completed and ready for collection or dispatch.

The warranty period is continuous and does not pause, extend, or reset for any reason, including delayed collection.

2. Scope of Warranty Coverage

This warranty covers faults that are directly attributable to the original repair work carried out by our engineers, including:

• Defects arising from workmanship or assembly during repair
• Failure of components supplied and installed by us
• Issues directly related to the repaired circuit area or electrical path
• Failures of solder joints, traces, or rework performed by our technicians
• Verified faults linked to the original repair intervention

Where a valid warranty issue is confirmed, we will rectify it without charge, including the necessary parts, labour and reasonable return and redelivery costs. Please contact us before arranging transport so that we can provide suitable return instructions.

We will complete the work within a reasonable time and without significant inconvenience. This does not restrict any other remedy available under your statutory rights.

3. Component-Level Repair Limitation – Not a Whole-Device Warranty

A component-level repair addresses an identified fault and the work required to resolve it. It does not renew every component on the graphics card or PCB, or guarantee that other components will not develop faults in future.

Our warranty covers the components repaired or replaced by us and the associated workmanship, as recorded in your Repair Report. Unrelated failures outside that repair scope are not covered.

For example, if we replace faulty memory and that repair remains functional, a subsequent burnt power connector or short circuit in a separate power stage would not be covered unless it was caused by our original repair work.

The same symptom does not necessarily mean the same fault has returned. No display, crashing, or failure to power on can each have several different causes. We therefore assess returned devices to establish the underlying fault and whether it relates to the original repair.

If our workmanship or a defective component supplied by us causes a fault elsewhere on the board, that issue remains covered. An unrelated fault requires a separate assessment and repair quotation.

4. Exclusions (What Is Not Covered)

This warranty does not cover faults or damage resulting from:

• New faults or failures of other components that are unrelated to the original repair and were not caused by our workmanship or components supplied by us.
• Physical damage, impact, or handling damage after return
• Liquid ingress, corrosion, or environmental contamination
• Electrical damage caused by power surges, unstable power supply units, or incorrect system configuration
• Overclocking, overvolting, or operation outside manufacturer specifications
• Damage or faults caused by subsequent third-party repairs, modifications or interference, or removal of warranty seals (where applicable).
• Software issues including driver faults, BIOS corruption, or operating system errors
• Burnt or melted power connectors where the damage is unrelated to the original repair and was not caused by our workmanship or a defective component supplied by us.
• Incorrect PSU or cables
• Cosmetic wear that does not affect functionality
• Customer modifications 
• Damage caused during transit due to inadequate packaging

These exclusions apply only where the circumstances listed caused the fault or damage being claimed for. They do not exclude responsibility for defective components supplied by us or faults or damage caused by our repair work.

Where such issues are identified, warranty coverage may not apply, and further inspection or repair may be offered on a chargeable basis with customer approval.

5. Enterprise & High-Performance Hardware Notice

High-performance computing hardware such as GPUs, AI accelerators, and server-class components operate under continuous thermal and electrical stress.

While we warrant the quality of our repair work, we cannot guarantee the remaining lifespan or reliability of pre-owned electronic components beyond the repaired fault.

Customers operating critical infrastructure are responsible for maintaining appropriate redundancy, backups, and failover systems.

6. Warranty Claim Process

If you believe your device has developed a fault covered under this warranty, please follow the steps below:

Step 1 – Contact Us
Email our support team at info@akmrepairs.co.uk with your original job reference or invoice number.

Step 2 – Provide Details
Include a clear description of the fault, along with any photos or video evidence where possible.

Step 3 – Return for Inspection (if required)
Please contact us before returning your device. If inspection is necessary, we will provide packaging instructions and agree suitable tracked transport arrangements.

Devices must be securely packaged to protect them during transit. For covered warranty faults, we will arrange suitable transport or reimburse reasonable return costs, together with redelivery costs.

If transit damage occurs, we will assess the circumstances, including the packaging and courier arrangements, and explain the next steps. 

We are not responsible for damage occurring during transit to our facility.

7. Inspection & Diagnostic Assessment

All warranty claims undergo full technical evaluation, including visual inspection, continuity testing, and thermal or electrical diagnostics where required.

• If a fault is confirmed as related to the original repair, it will be resolved under warranty at no cost.
• If no fault is found, or the issue is unrelated, we will inform you before any further work is carried out.
• Where additional investigation is required, a diagnostic fee may apply, but only with prior customer approval.

We always aim to provide clear technical findings before proceeding with any chargeable work.

Where we identify an unrelated fault, we will explain our findings and how the issue differs from the original repair. Any applicable diagnostic or delivery charges will be explained and agreed in advance, and no chargeable repair will proceed without your approval. There is no charge for rectifying a valid warranty fault.

8. Limitation of Liability

To the fullest extent permitted by law, AKM Repairs Ltd is not liable for:

• Loss of data
• Loss of business, revenue, or profits
• Indirect or consequential damages
• Issues arising from third-party hardware or system configurations

We are responsible for carrying out repairs with reasonable care and skill and for the components we supply.

If our repair work or a defective component supplied by us causes further damage, we remain responsible for that damage where required by law. Our responsibility is not limited to replacing the original repaired component.

A previous repair does not make us responsible for unrelated faults, or damage caused by the customer’s equipment, installation or subsequent handling, where these were not caused or contributed to by our work.

Nothing in this warranty limits your statutory rights or excludes any responsibility that cannot legally be excluded, including liability for death or personal injury caused by our negligence, or for fraud.

Any separate business-to-business liability terms must be expressly agreed as part of the repair contract and remain subject to applicable law.

9. Statutory Rights

This warranty operates alongside your legal rights as a consumer.

Your statutory rights are not limited to the 90-day period of this repair warranty.

You are entitled to remedies under UK consumer law where applicable, and nothing in this policy is intended to restrict those rights.

10. Our Commitment

We are committed to delivering high-precision, component-level repair services built on technical expertise, transparency, and engineering integrity.

This warranty reflects our confidence in the quality of our workmanship and the standards applied to every repair completed in our facility.

Company Information

Entity: AKM Repairs Ltd

Workshop Address: 6 Oakfield Road, Fernwood, Newark, Nottinghamshire, NG24 3FT

Corporate Email: info@akmrepairs.co.uk

Official Website: akmrepairs.co.uk

Copyright © 2026 AKM Repairs Ltd. All rights reserved.