AKM Repairs Ltd Terms & Conditions

1. Our Contract

1.1 These Terms and Conditions govern the repair and sale of goods offered by AKM Repairs Ltd (Reg. no. 15972189) of 6 Oakfield Road, Fernwood, Newark, Nottinghamshire, NG24 3FT United Kingdom (the company) to the customer (you).

1.2 We will make every reasonable efforts to repair your electronic device   subject to the availability of the parts required. All services will be carried out using sufficient care and skill provided by our experienced engineers and technicians.

1.3 All orders placed by you and purchases of goods from us (whether by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us delivering the goods/ service to you.

1.4 The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.

1.5 Every quotation, pro-forma invoice, price list or other similar document made or issued by AKM Repairs Ltd (the company) is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers’ statutory rights as contained in current legislation governing the relationship between consumers and businesses.

2. Ordering from Webshop

2.1 On our website, you may place an order to purchase a product advertised for sale by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “Order Summary” button on the checkout page.

2.2 All orders placed by you and purchases of goods by you from us are subject to acceptance by us (as described in clause 1.2). We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.

2.3 Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.

3. Estimate for Repairs

3.1 While we try to be as thorough as possible with all estimates, we do not guarantee that our estimate is all-inclusive and final. Often, it is very difficult or impossible to identify every problem affecting a device until some tests and work are performed.

3.2 Our estimates may evolve or change during servicing your device. If our technicians need to update the estimate, we will let you know as soon as possible. All changes MUST be approved by you before we move on with any work.

3.3 Our initial estimate will always remain valid within the scope of the services it was originally attached to, though we may advise you that the original service may have become unnecessary or unlikely to resolve the issue.

4. Repair Risks

4.1 Electronic repairs are unpredictable. Your device may be beyond repair or may be permanently damaged during repair and rendered useless. Circuit board components deteriorate over time and can fail without warning, especially on liquid damage devices where components can short circuit, oxidize, corrode and rust over time. 

4.2 Repairs on devices with glued-on screens such as iPads involve prying the screen to access internal components. Screens are very delicate and can crack or break during the prying process. We are highly experienced, and the risk of screen breaking is minimal, but glass can break, and risks do exist.   

4.3 Touch id / Face id on apple devices may fail during repair and deemed unusable. Although this is not common, it can happen depending on the device condition.

4.4 Integrated GPU on laptops and AIO computers can fail without warning especially on older devices such as 2011 Macbooks/iMacs. HP, Dell, Toshiba, and other devices with known GPU problems of any year make and model.

5. Repair Time

5.1 We pride ourselves on the speed of our repairs, however many of the factors that determine the length of your repair are beyond our control. As such, we will attempt to service your device as soon as possible in the order it was received.

5.2 Many of our repairs are completed within 5- 7 working days, however we offer no guarantees of how long the service will take. Any references to service times on our website or in promotional materials are our best estimates based on previous experience and are not meant to represent an exact time frame or offer any guarantees of service time.

5.3 If for any reason, we can not repair the device, there is no fee payable; we are going to send the item back to your address or discard it safely on request.

5.4 We offer Priority Repair Service that is in addition to the total cost of the original estimated repair cost. The additional fee is £25.00. Normally, we operate in a FIFO system (First In, First Out). With the Priority Service we will start working on your device on the same day of arrival. Repair time is subject to the availability of the parts. We aim to run diagnostics, conduct the repair, and send the device back to you as soon as possible. Please note that if the item is not repairable, or no fault found, the Priority Service fee is still payable.

6. Replacement Parts Procedure
   

6.1 If a service requires parts to complete (that are of additional charge on the top of the estimated repair cost), we will contact and inform you of the need, prior to ordering any parts. We will explain the part needed, why it is necessary, any associated costs, and give an estimate of when the part will likely arrive. Due to shipping times being beyond our control, our estimate is a best guess and is not intended to guarantee arrival by a specific time.

6.2 AKM Repairs will generally not use parts not purchased by AKM Repairs. This is due to our inability to verify that the parts are functional and will provide a good fit for your device. Any replacement parts not supplied by AKM Repairs are not covered by any kind of warranty or guarantee except as might be provided by the part manufacturer.

6.3 By providing your own parts, you acknowledge that you understand and agree that any work we provide is not covered by the AKM Repairs Limited Shop Warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.

7. Liability of Data on faulty devices

7.1 AKM Repairs does not guarantee the security or safety of your data. While we take every precaution possible to make sure the integrity of your data is unaffected, we cannot assume liability for any lost data as a result of services performed by AKM Repairs.

7.2 If we are aware that a procedure may result in loss of data, we will inform you of the possibility, what data may be affected, and will offer to back your data up at an additional cost. However, due to the complex nature of electronic devices, we cannot in advance predict what may happen to your data in every situation. We strongly encourage you to back up any important files and documents before you drop off or mail in your device for service.

8. Pickup time limit and storage

8.1 Due to our limited storage capacity, we will hold on to devices for up to 3 months after we contact you about the completion of the repair. After the 3 months period, if we have not heard from you, we will consider your device abandoned and AKM Repairs will have the right to sell the device to recover service cost and parts used to fix your device, or we will recycle the device if it is non-functional.

8.2 We cannot guarantee that your equipment will not be discarded after the initial 3 months period, so it is critical that you reclaim your equipment on time or make arrangements with AKM Repairs to store your equipment until you can complete the payment for the invoice and have the item delivered to you.  If you make arrangements for the return of the device after 3 months, you will be billed at £10 a month for storage. 

9. Limited Shop Warranty

9.1 We offer 3 months warranty on all repairs. If for any reason an issue from the original work order recurs within 3 months, we will perform the service again at no extra charge.

9.2 All parts used to service your device are also guaranteed for 3 months from the date of the service.

9.3 The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.

9.4 Recurrence of original symptoms or issues caused by user error or negligence in the 3 months guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware), voids the AKM Repairs Limited Shop Warranty.

9.5 If your device is physically tampered with or damaged within the warranty period, the AKM Repairs Limited Warranty is void. This includes but is not limited to cracked screens, dents to the casing, internal damage not present at time of original repair, attempts to open or modify the device, using non original charging cables to charge your device, or any other action, accidental or intentional, that could cause our repair to fail. 

9.6 Some services performed by AKM Repairs may void your manufacturer’s warranty. By accepting service from AKM Repairs, you understand and agree that we are not held liable for voiding your device manufacturers warranty.

10. Warranty Repairs

10.1 If your device malfunctions or fails within 3 months from the time that you received the device, we will perform the repair again at no extra cost to you. The issue must be related to the original work order. If the issue is unrelated, you will be notified about repair cost before we move forward with the repair.

10.2 No refunds are issued before we attempt the repair again so we can verify the validity of the claim. Refunds are only issued if we are not able to fix your device minus the repair attempt fee and return shipping.

10.3 If your device qualifies for the warranty repair, we will provide a pre-paid return label for posting the item back to us.

11. Warranty Exclusions on Repaired Devices

11.1 We do not offer warranties or guarantees, explicit or implicit, on any of the following:

• Any service using parts not purchased through AKM Repairs or AKM Projects Limited
• Any software issues, including virus removal, Operating system installation
• New symptoms/issues not directly tied to the original service within the 3 months guarantee period
• Installing new hardware or modifying existing hardware in the 3 months guarantee period voids the AKM Repairs warranty

12. No Fault Found

12.1 If the engineer finds no fault in your device, you will be liable to pay for the diagnostics that is £25.00 and for the tracked return delivery £7.99 that are £22.99 in total.

13. Completion and Payments for Repair Services

13.1 Once the repair is completed, we will email you with the Repair Report and the Invoice.

13.2 Payment has to be completed via Bank Transfer. Account details will be confirmed on the Repair Invoice.

13.3 Payments will be requested in email only (we do not request payments over the phone, via payment links, or through letters).

14. Cancellation of Repair Services

14.1 You have the right to cancel the Repair Service under the Distance Selling Regulations, unless the repair process has already started. If you would like to cancel the service, call us on 07492788527 or email info@akmrepairs.co.uk . Include your contact details and the RRN reference number that we have provided to you by email at the time of registering for repair.

14.2 If the diagnostic has been completed, but the repair process has not started, you will be charged the diagnostic fee of £15.00 and the return postage of £7.99, that is £22.99 in total.

14.3 If the repair is completed at the time of cancellation, you will be charged for the full repair cost. If the repair has only been partially completed, you will only be charged for the actual repair work completed.

14.4 If you cancel the repair service before any work has been started, you  only liable to pay the return postage that is £7.99.

14.5 In the event of cancellation, we are not liable to pay for any postage/delivery costs you incurred in getting the device to us.

15. Payments for Items in the Webshop

15.1 The prices are correct at time of purchase, and we reserve the right to update prices in the future.

15.2 Occasionally, we advertise goods at a promotional price; you must quote the relevant promotion code, otherwise you may be charged the full price.

15.3 If an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

15.4 We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.

15.5 For website orders, payment can be made by most major credit or debit cards, by completing the relevant details on the checkout page.

15.6 By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it. By using PayPal you confirm that the PayPal account being used is yours.

15.7 All credit/debit card holders are subject to validation checks and authorisation by the card issuer. All PayPal payments are subject to authorisation by PayPal. If the issuer of the card or PayPal refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase or if PayPal charges you for making the order.

15.8 We recommend that you do not communicate your payment card details or PayPal details and password to anyone, including us, by email. Subject to clause 8.2, we cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

15.9 We shall be entitled at all times to set off any debt or claim which we may have against you against any sums due from us to you.

15.10 The format of our invoice and statements to you will solely be dictated by us.

16. Delivery & Title on items purchased in the Webshop

16.1 We aim to deliver the goods in accordance with your order usually within the stated delivery time (except in exceptional circumstances) but not more than 30 days after the day you place your order, unless otherwise agreed between you and us, subject always to clause 17 and 23. We reserve the right to deliver an order in instalments by separate delivery shipments.

16.2 Before placing your order, please refer to the delivery options set out on our website to ensure that we can deliver to your address. A valid signature may be required on delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. We strongly suggest that you do not schedule or commence any installation work until after you have received your order and checked all the goods are suitable for your purposes and do not have any defects or missing parts.

16.3 For reasons of health and safety and to avoid any property damage, items can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation, fitting or waste removal services upon delivery unless otherwise agreed by us in writing.

16.4 You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.

16.5 Without prejudice to clause 16.4, upon delivery of the goods to you or collection of the goods by you, the goods shall be at your risk and responsibility. In spite of delivery, ownership (also known as title) in the goods shall not pass to you until you have paid the price for the goods in full and, where other sums payable to us from you are overdue, you have paid those sums too. Until title in the goods passes from us to you, you shall: (i) not be entitled to use the goods; (ii) safely hold the goods for us; (iii) return the goods to us immediately if we ask you to; and (iv) be liable to us for any loss, damage or destruction of the goods. In addition, until title in the goods passes from us to you, you shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property. You grant us an irrevocable licence to enter, with or without vehicles, any of your premises for the purpose of inspecting or repossessing the goods.

16.6 Please note, we can not take responsibility for items that got damaged during delivery. The courier is a 3rd party company and we are not responsible for their actions.

17. Availability – Webshop

17.1 All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.

18. Manufacturer’s Warranties & Guarantees

18.1 Some of our goods are sold with a manufacturer’s warranty, guarantee or similar assurance (please see the relevant product description on our website for further details). Any complaint, query or claim under a manufacturer’s warranty, guarantee or similar assurance must be made direct to the manufacturer and we do not have any responsibility or liability under or in connection with any such warranty, guarantee or assurance.

18.2 Any manufacturer’s warranty, guarantee or similar assurance applies in addition to your legal rights if you are a consumer.

18.3 Some products may feature an extended manufacturer’s warranty. These need to be registered within 28 days of purchase.

19. Cancellation, Returns & Refunds for Webshop Items

Cancellation
19.1 You may cancel your order and return the items purchased to us by giving us notice of cancellation within 30 days of the date of delivery to you or your collection from a trade counter (as applicable). In relation to goods delivered to you, you may need to take delivery of the goods before you can cancel your order if the goods are placed into our delivery process before we receive your notice of cancellation. Where your order comprises multiple delivery shipments, the 30 day cancellation period for the goods in your order runs from the date of the delivery of the last shipment to you.

19.2 You will lose your right to cancel after the expiry of the 30 day period referred to in clause 19.1 (this does not affect your rights if there is any problem with the goods).

19.3 To exercise your right to cancel, you may inform us of your decision to cancel by phone or email using the contact details set out below at clause 26. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

19.4 On cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the original packaging) without undue delay and in any event within 14 days after the day of the cancellation at your cost, unless we agree that you may dispose of them, in which case please comply with the manufacturer’s instructions before disposing of hazardous goods. You must return goods with all components and also any promotional items received (including free gifts) or discounted additional products.

19.5 Following cancellation, subject to clause 19.7, we will refund you the price paid for the cancelled order (or part of the order cancelled). Where you cancel the entire order, we will also refund the standard delivery charges (or an amount equal to the standard delivery charges if you elect to use a more expensive delivery method) paid. Where you cancel part of an order, we will not refund the delivery charges. We will pay the refund within 14 days after the day:

19.5.1 you notified us to cancel your order, where you have not received the goods; or,

19.5.2 we receive the goods you returned to us, where you are in receipt of the goods; or

19.5.3 you provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them.

19.6 We will refund you using the same means of payment as you used to pay for your order or purchase.

19.7 We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.

Faulty Goods
19.8 Where the goods are being returned because they are faulty or incorrect, within 30 calendar days of the date of purchase, we responsible to cover the delivery cost; but after 30 calendar days, the customer pays for the shipping cost to return products for exchange, repair or refund.

19.9 Without prejudice to your right to cancel orders generally under this clause 7, if you have notified us of a problem with the goods within 30 days of delivery or collection, you may cancel the order (or part of the order affected) and refund to you the amount paid by you for the goods in question.

19.10 If an item develops a fault after 30 days following delivery, and where the manufacturer has provided a helpline, repair service or warranty, you should contact the manufacturer direct. If there is no such service or warranty with the product, in most instances we will either offer a repair or where this is not possible we will replace the item with the same or an equivalent model.

Legal Rights as a Consumer
19.11 The provisions of this clause 20 do not affect your legal rights if you are a consumer.

20. Liability

20.1 If you purchase goods from us as a consumer (which means anyone who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any:

20.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);

20.1.2 loss which arises when we are not at fault or in breach of these Terms and Conditions; and

20.1.3 business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).

20.2 If you are a trade customer, we shall not be liable to you(whether in contract, tort (including negligence), breach of statutory duty or otherwise)for any: (i) loss of profits, business, contracts, goodwill, business opportunity and other similar losses, or any business interruption; or (ii) indirect or consequential loss, neither will we be liable to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

20.3 If you are a trade customer, you acknowledge and agree that these Terms and Conditions constitute the entire and only agreement between us

20.4 Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.

20.5 Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with the manufacturers specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.

20.6 If you are a trade customer and subject to clause 20.4, we will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly, if you are a trade customer, you hereby agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.

21. Age Requirements for Specific Goods

21.1 Where you place an order for age-restricted goods you have to confirm that you are over the age of 18 and that (where applicable) delivery will be accepted by a person over the age of 18. We reserve the right to cancel your order or purchase if we reasonably believe you do not meet the age restrictions for certain goods.

22. Termination

22.1 We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets. Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.

23. Events Beyond Our Control

23.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).

24. Disposal of Electrical and Electronic Equipment

24.1 The WEEE regulations (January 2013) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered). If you are a trade customer, you agree that the collection, recovery/treatment and disposal of non-household Electrical or Electronic Equipment purchased from us will be your responsibility. In the case of household waste, please take this waste to your nearest Designated Collection Facility (DCF) where special facilities exist for correct disposal. To find your nearest DCF please visit the following web site: www.recycle-more.co.uk

25. General

25.1 If any provision of these Terms and Conditions(including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected. Our contract shall be governed by and interpreted in accordance with English law.

25.2 Unless stated otherwise, any “Was” prices shown have been charged for a minimum of 28 days at the previous higher price, and those products were available to buy at that higher price on  https://akmrepairs.co.uk . Please contact us (details below) if you would like further details.

25.3 All images are for illustration purposes only. Contents / accessories shown in images are not included unless stated in product description.

26. Contact Details

26.1 If you wish to make an order, cancel or discuss your order, or make a complaint with respect to your order, please contact us by phone on 0749 278 8527, or by email at info@akmprojects.co.uk Calls may be recorded for quality and training purposes.

27. Privacy Policy

27.1 When you provide us with personal information (whether purchasing from us or registering with us or otherwise) by doing so you agree to our Privacy Policy in its entirety (available at https://akmrepairs.co.uk/privacy-policy/ )

28. Our Price Match Policy

• We match against the total cost of our competitor’s item and delivery *
• We only price match against website from retailers based in the UK, selling UK products **
• We don’t price match against trade sites that are open for businesses only
• Our Price Promise applies up to 7 days after purchase. Proof of purchase will be required, without exception.
• The product on our competitor’s site needs to be exactly the same as the one on our site (see product code)
• Products must be in stock at competitor and available for immediate purchase or delivery.
• Typographical errors shall not apply. No affiliate, promotional, voucher code or media discount applies. Any other retailer’s price match promotion which offers an additional rebate or other benefit for any price matched product is also excluded.
• No other promotional offers or vouchers can be used on top of a price match.
• All price match transactions are at the discretion of AKM Repairs Ltd
• AKM Repairs Ltd reserves the right to withdraw the price match at any time.

**Valid on orders of £70 or over

*Please note we do not price match with auction sites, Amazon or Ebay

Copyright ^© 2025 This Terms & Conditions Policy is the property of AKM Repairs Ltd. Any copying or misuse of this policy will result in prosecution.