AKM Repairs Ltd

Repair Services Terms and Conditions

Effective Date: 1^st February 2026

These Terms and Conditions govern all diagnostic, repair, testing, inspection, consultation, and related engineering services provided by AKM Repairs Ltd (Company Number 15972189) of 6 Oakfield Road, Fernwood, Newark, Nottinghamshire, NG24 3FT, United Kingdom (“AKM Repairs”, “we”, “us”, “our”).

AKM Repairs Ltd provides component-level diagnostics, repair, testing, inspection, and engineering services to both domestic and commercial customers, including businesses, universities, research organisations, engineering firms, retailers, laboratories, AI companies, and datacentre operators.

By submitting equipment to AKM Repairs Ltd, the customer (“you”, “your”) agrees to be bound by these Terms and Conditions.

1. Definitions

• Consumer Customer means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
• Business Customer means any company, organisation, university, research institution, engineering firm, retailer, datacentre operator, public body, partnership, sole trader, or other entity acting in connection with a trade, business, profession, or commercial activity.
• Equipment means any graphics card, AI accelerator, server component, workstation, laptop, desktop computer, storage device, motherboard, console, PCB, electronic assembly, or related hardware submitted for service.
• Services means diagnostics, testing, repair, inspection, rework, soldering, component replacement, firmware work, thermal analysis, stress testing, consultation, reporting, and related engineering services.

2. Scope of Services

• 2.1 AKM Repairs Ltd shall exercise reasonable care, skill, and professional judgement in the provision of services.
• 2.2 All repairs are undertaken on a best-efforts basis.
• 2.3 Submission of equipment does not constitute a guarantee that a fault can be identified, repaired, reproduced, or permanently resolved.
• 2.4 Any quotations, estimates, repair assessments, or turnaround times are provided in good faith and do not constitute binding contractual obligations unless agreed in writing.

3. Diagnostic Services

• 3.1 Diagnostic fees are payable regardless of repair outcome.
• 3.2 Diagnostics are intended to identify faults and assess repair viability.
• 3.3 Additional faults may become apparent during testing, repair, or stress testing.
• 3.4 Where practical, customer approval will be sought before proceeding with additional chargeable work.
• 3.5 AKM Repairs Ltd reserves the right to decline repairs that are deemed uneconomical, unsafe, or technically impractical.

4. Component-Level Repairs & Inherent Risks

• 4.1 AKM Repairs Ltd specialises in component-level diagnostics and repair.
• 4.2 Component-level repair may involve removal and replacement of electronic components, rework, soldering, PCB repair, firmware recovery, thermal servicing, and related engineering procedures.
• 4.3 Due to the complexity of modern high-density electronics, micro-soldering and engineering repairs involve inherent thermodynamic and electrical risks. Customers acknowledge that submission of equipment carries risks including, but not limited to: PCB delamination, internal trace damage, pad lifting, BGA connection failures, firmware/BIOS corruption, latent component failures, and entirely unrecoverable faults.
• 4.4 Electronic equipment may contain multiple complex faults, some of which may only become apparent or manifest after the primary, visible fault has been successfully repaired.

5. Liquid & Environmental Contamination Damage

• 5.1 Equipment affected by liquid ingress, coolant leaks, chemical corrosion, dust contamination, or severe environmental exposure carries substantially increased operational risk.
• 5.2 AKM Repairs Ltd cannot guarantee the long-term reliability of liquid-damaged or corroded equipment.
• 5.3 Successful repair of a liquid-damaged device does not imply or guarantee that additional, unrelated faults or latent issues will not develop in the future.
• 5.4 Chemical corrosion is an ongoing progressive process and may continue to degrade internal PCB copper layers, vias, component legs, and solder joints after our repair work is completed.

6. Previous Repair Attempts and Alterations

• 6.1 Equipment previously worked on, modified, reballed, reflowed, upgraded, or altered by third parties or the customer may contain hidden defects, structural damage, or missing components.
• 6.2 AKM Repairs Ltd accepts no responsibility or liability for subsequent device failures arising from previous workmanship, amateur modifications, or attempted third-party repairs.
• 6.3 Additional bench charges may apply where prior repair attempts or customer modifications significantly increase diagnostic or rework complexity.

7. Customer Responsibilities

Customers are strictly responsible for:

• Providing accurate, comprehensive fault descriptions and system symptoms.
• Disclosing known liquid damage, coolant leaks, or chemical exposure upfront.
• Disclosing any previous repair attempts, board-level modifications, or hardware alterations.
• Maintaining complete independent backups of all data prior to submission.
• Packaging equipment securely and appropriately for domestic or commercial transport.
• Removing passwords, bitlocker encryption, or security restrictions where system-level access is required.

Failure to disclose relevant information may completely void repair outcomes and any subsequent warranty eligibility.

8. Data and Software Liability

• 8.1 Customers remain solely and entirely responsible for all data stored on their equipment.
• 8.2 AKM Repairs Ltd accepts no liability under any circumstances for: data loss, data corruption, operating system or software failures, cloud sync errors, recovery failures, or the loss of proprietary software licences.

9. Repair Turnover Times

• 9.1 Repair and diagnostic times vary dynamically depending on fault complexity, silicon shortages, parts availability, international shipping lead times for specialized components, and workshop bench workload.
• 9.2 Any estimated turnaround times provided verbally, via email, or via our reporting dashboard are indicative only and do not form a binding part of any contract.
• 9.3 AKM Repairs Ltd shall not be held liable for operational or financial delays resulting from logistical bottlenecks beyond its reasonable control.

10. Parts and Engineering Materials

• 10.1 Replacement components used during repair may be sourced as new, refurbished, reclaimed, or equivalent specification donor components where appropriate to achieve system stability.
• 10.2 Customer-supplied parts are accepted solely at AKM Repairs Ltd’s discretion. No warranty is provided on customer-supplied parts, and AKM Repairs Ltd accepts no liability for system failures directly caused by them.

11. Engineering Reports, Videos, and Test Results

• 11.1 Any formal reports, video diagnostics, photographs, thermal images, benchmarks, or engineering logs supplied by AKM Repairs Ltd represent the structural and electrical findings available exclusively at the time of bench testing.
• 11.2 Such information is provided for client visibility and asset auditing purposes only; it shall not be interpreted as a legal guarantee of future performance, total silicon lifespan, or completely fault-free operation.

12. Warranty & Future Reliability Limitations

• 12.1 Unless explicitly stated otherwise in writing on the invoice, hardware repairs carry a 90-day return-to-base warranty from the date of the invoice.
• 12.2 The warranty strictly covers only the specific electronic track or component identified, replaced, and repaired by AKM Repairs Ltd. It does not cover new, separate, or unrelated component failures that occur post-delivery.
• 12.3 The warranty does not cover: physical impact damage, liquid ingress occurring after repair, main grid electrical surges, overvoltage/overclocking damage, structural misuse, improper system installation, unauthorised third-party modifications, driver conflicts, or software/malware infections.
• 12.4 Modern electronic components degrade naturally due to age, intense thermal stress cycles, manufacturing defects, and operational wear. Successful completion of a component repair does not imply or state that the item has been restored to a factory-new lifespan or original long-term reliability.
• 12.5 Warranty claims will require formal diagnostic verification on our bench before acceptance.

13. Enterprise and Business-Critical Hardware Redundancy

• 13.1 Business Customers explicitly acknowledge that repaired electronic components may fail without warning due to cascading silicon degradation beyond the repaired trace.
• 13.2 Business-critical, commercial, or enterprise infrastructure (including AI clusters, GPU nodes, server architecture, and engineering workstations) must not rely upon a repaired hardware component as a sole point of operational continuity.
• 13.3 Business Customers remain entirely responsible for implementing and maintaining adequate system redundancy, backup physical hardware, off-site data protection measures, and business continuity arrangements. AKM Repairs Ltd accepts no liability for business interruption or research delays resulting from hardware reliance.

14. Payment Terms & Right of Lien

• 14.1 Payment is due immediately upon completion of services and invoice issuance unless a separate corporate credit or purchase order agreement has been authorised in writing.
• 14.2 General Lien: AKM Repairs Ltd exercises a legal right of general lien over all Equipment, parts, and documentation submitted to us. We reserve the absolute right to retain custody of your equipment as security until all outstanding invoices, diagnostic fees, and accrued storage charges have been paid in full.

15. Collection, Storage Fees, and Abandoned Goods

• 15.1 Customers must collect, pay for, or arrange insured return courier dispatch for their equipment within sixty (60) days of receiving a completion or diagnostic notification from us.
• 15.2 Storage Charges: To prevent workshop overcrowding, equipment left unpaid or uncollected past fourteen (14) days from notification shall be subject to a daily storage charge. We reserve the right to charge £5.00 per day for individual standalone components (e.g., individual GPUs), or £15.00 per day for full, large-scale system enclosures (e.g., workstations, AI nodes, or server racks).
• 15.3 Abandoned Goods: Equipment remaining uncollected or unpaid after sixty (60) days will be legally deemed abandoned. Following reasonable final contact attempts, AKM Repairs Ltd reserves the right to dismantle, recycle, sell, or otherwise dispose of the hardware to recover outstanding engineering, diagnostic, and storage costs.

16. Shipping and Transit Risks

• 16.1 Customers are fully responsible for ensuring equipment is packed to industrial, drop-tested standards for transport. AKM Repairs Ltd accepts zero liability for physical structural damage resulting from substandard, loose, or inadequate transit packaging by the customer.
• 16.2 Risk during transit shall be subject entirely to the insurance limits, terms, and conditions of the specific carrier utilized. Customers are highly encouraged to opt for full commercial value insurance when booking shipments.

17. Limitation of Liability

• 17.1 Nothing in these Terms limits or excludes AKM Repairs Ltd’s liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be lawfully excluded or limited under English law.
• 17.2 For Business Customers: Subject to Clause 17.1, AKM Repairs Ltd’s total aggregate liability arising out of or in connection with any Service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be strictly limited to the total fees actually paid by the Business Customer to AKM Repairs Ltd for that specific Service. We shall not be liable for: loss of profits, loss of revenue, business interruption, loss of contracts, loss of goodwill, research data delays, manufacturing downtime, or any indirect or consequential financial losses.
• 17.3 For Consumer Customers: If you are a Consumer, we are only responsible for loss or damage you suffer that is a foreseeable result of our direct breach of these terms or our technical negligence, capped up to a maximum limit of the current used market value of the Equipment submitted. We are not responsible for any indirect, commercial, or unforeseeable losses.

18. Consumer Rights Protection

• Nothing in these Terms and Conditions limits, excludes, or seeks to alter any statutory rights available to consumers under applicable United Kingdom consumer protection legislation, including the Consumer Rights Act 2015.

19. Non-Solicitation of Personnel (Commercial Only)

• Business Customers agree that they shall not, for a period of twelve (12) months following the completion of any Service, directly or indirectly solicit, headhunt, entice away, or offer employment to any technical engineer, soldering specialist, or employee of AKM Repairs Ltd without our prior written consent.

20. Privacy & Data Handling

• AKM Repairs Ltd processes all personal, corporate, and diagnostic data securely in strict accordance with the UK GDPR and our Privacy Policy.

21. Governing Law & Jurisdiction

• These Terms and Conditions shall be governed by and construed exclusively in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Company Infrastructure Information:

• Entity: AKM Repairs Ltd (Company Number: 15972189)
• Registered Office: 6 Oakfield Road, Fernwood, Newark, Nottinghamshire, NG24 3FT, United Kingdom
• Corporate Email: info@akmrepairs.co.uk
• Official Domain: https://akmrepairs.co.uk

Copyright © 2026 AKM Repairs Ltd. All rights reserved.