Frequently Asked Questions (FAQs)

This FAQ provides operational clarity regarding AKM Repairs Ltd’s diagnostic, repair, logistics, and data handling procedures for domestic, commercial, and enterprise clients.

1. Technical Capabilities & Service Scope

What types of hardware does AKM Repairs service?

AKM Repairs Ltd operates a component-level electronics repair laboratory specialising in advanced diagnostics and micro-soldering for high-value electronic systems. We service:

• Graphics Processing Units (GPUs): Workstation-class, enterprise accelerators, and AI computing hardware.
• CCTV Systems: Commercial DVR and NVR recording systems.
• Advanced Electronic Assemblies: Server motherboards, industrial control boards, and complex PCB-based systems.

Please note: We do not service domestic household appliances, mobile phones, or consumer gaming consoles.

Do you provide enterprise or data-sensitive repairs?

Yes. We regularly support commercial and enterprise clients handling mission-critical infrastructure. AKM Repairs Ltd is registered with the Information Commissioner’s Office (ICO) and operates controlled internal processes within a secure engineering facility. We do not access customer data stored on devices unless required for diagnostic validation, repair verification, or where explicitly authorised by the client.

2. Diagnostics, Repairs & Warranty

Do you charge for diagnostics?

Diagnostic charges may apply depending on the complexity of the investigation and the level of board-level analysis required. Where applicable:

• Any diagnostic fee will be communicated before further repair work is undertaken.
• Customers may choose whether to proceed with a repair following diagnosis.

Do you guarantee repairs?

Due to the nature of component-level electronics repair, we cannot guarantee repair outcomes in all cases. Success depends heavily on:

• The severity of multilayer PCB or silicon-level damage.
• The global availability of specific replacement components or proprietary chips.
• Manufacturer-level design constraints.

Where a repair is not viable, we will provide a clear diagnostic summary alongside your available options (return, partial recovery, or eco-friendly recycling).

What warranty do you provide?

Eligible repairs are covered by our 90-day limited engineering warranty, which applies strictly to:

• The specific micro-components replaced during the repair process.
• The precision engineering labour performed during the documented service.

The warranty does not cover: new unrelated hardware faults, physical damage after return, misuse, liquid ingress, external power surges, or pre-existing conditions not addressed during the initial repair scope.

3. Device Handling & Data Responsibility

Do you access data stored on devices?

We do not intentionally access, extract, or review customer data stored on devices. In limited cases, restricted system access may be required purely for hardware validation, diagnostic confirmation, and functional testing after a repair. All handling is strictly limited to technical requirements.

Should I back up my data?

Yes. Customers are solely responsible for backing up all data before submitting devices for repair. AKM Repairs Ltd does not provide data backup or data recovery services unless explicitly agreed in writing in advance.

4. Shipping, Logistics & Packaging

Can I choose my own courier to send assets?

Yes. Customers may use any reputable tracked courier service, including DPD, DHL, UPS, FedEx, or Royal Mail. We strongly recommend using services that include full tracking, signature confirmation, and insurance appropriate to the declared asset value. All inbound shipments must reference a valid Repair Reference Number (RRN).

Who is responsible for shipping risk?

Risk in transit remains entirely with the sender until delivery is confirmed at our facility. AKM Repairs Ltd is not liable for delays, loss, or damage caused by third-party logistics providers. Where reasonably possible, we will assist customers with documentation required for courier insurance claims.

Are there specific packaging requirements?

Yes. All customers are responsible for ensuring safe transit packaging. To prevent electrostatic or mechanical damage, you should meet the following minimum standards:

• ESD Protection: All PCBs and bare electronic components must be sealed in appropriate anti-static packaging before shipping.
• Internal Cushioning: Adequate high-density foam or bubble protection must prevent internal movement. Do not use low-grade packing peanuts.
• Outer Packaging: A rigid, structurally sound outer box must be used (double-walled cardboard is strongly recommended).

Do you offer drop-off appointments?

Yes. However, AKM Repairs Ltd operates primarily as a controlled mail-in engineering facility. Local drop-offs are accepted by appointment only to ensure secure intake processing and complete asset traceability. Please contact info@akmrepairs.co.uk before attending our facility.

5. Turnaround Time & Work Prioritisation

How long do repairs take?

Turnaround times vary depending on fault complexity, required diagnostic depth, component availability, and active queue volume. Customers are updated throughout the repair lifecycle, particularly during complex PCB-level investigations.

Do you offer expedited repair services?

Where operationally feasible, priority handling may be available for commercial or time-sensitive infrastructure cases. This is assessed on a case-by-case basis depending on bench capacity.

6. Unrepairable or Failed Devices

What happens if my device cannot be repaired?

If a device is deemed unrepairable following a full diagnostic assessment, you will be offered the following options:

• Return of the device to your facility via tracked courier.
• Secure, compliant hardware disposal and recycling at our facility (upon request).
• Partial component recovery recommendations where applicable.

7. Enterprise & Bulk Services

Do you work with businesses or large-scale operations?

Yes. AKM Repairs Ltd routinely supports commercial IT departments, AI infrastructure operators, CCTV network providers, and industrial engineering organisations. We are structured to handle both single high-value repairs and ongoing enterprise workflows.

Can you handle bulk or recurring repairs?

Yes. Enterprise clients may establish ongoing service relationships for recurring repair workflows, subject to corporate agreement and custom service terms.

8. Documentation & Reporting

Do you provide reports or diagnostic documentation?

Yes. We can provide diagnostic summaries for commercial and enterprise clients upon request. These outline the key findings, fault area, and repair assessment where applicable. Availability may depend on the complexity and stage of the investigation.

9. Contact Information

For technical, logistics, or service enquiries, please contact our administrative team:

• Company: AKM Repairs Ltd
• Email: mailto:info@akmrepairs.co.uk
• Website: https://akmrepairs.co.uk/
• Address: 6 Oakfield Road, Fernwood, Newark, Nottinghamshire, NG24 3FT, United Kingdom