Delivery & Logistics Policy

AKM Repairs Ltd operates a controlled, trackable logistics process for the inbound and outbound movement of electronic hardware, including GPUs, PCBs, servers, CCTV recording systems, and other mission-critical electronic assemblies. This policy outlines how customer assets are received, handled, and returned in accordance with operational best practices for secure electronics repair environments.

1. Scope of This Policy

This policy applies to:

• All inbound shipments sent to AKM Repairs Ltd.
• All outbound returns following repair or diagnostics.
• All customers, including domestic, commercial, and enterprise clients.

All shipments are handled through third-party logistics providers and are subject to their own service terms in addition to this policy.

2. Inbound Shipping Requirements

AKM Repairs Ltd operates a mail-in repair model with centralized intake at our UK facility. To ensure efficient processing and correct identification of your device, the following requirements apply:

2.1 Repair Reference Number (RRN)

• A valid Repair Reference Number (RRN) must be obtained prior to dispatch.
• The RRN should be clearly referenced on or inside the package.
• Shipments received without an RRN may experience delays in intake processing or may require verification before acceptance.

2.2 Customer Responsibility for Carrier Selection

Customers may select their preferred logistics provider, including (but not limited to): DPD, DHL, UPS, FedEx, and Royal Mail. We strongly recommend using a tracked service with appropriate insurance cover for the declared value of the equipment.

3. Packaging and Handling Requirements

Customers are responsible for ensuring that all items are appropriately packaged for transit. To reduce the risk of physical or electrostatic damage, the following minimum standards are required:

• Electrostatic Protection (ESD): All electronic components must be placed in appropriate anti-static (ESD-safe) packaging prior to dispatch.
• Internal Protection: Items must be securely cushioned using suitable protective materials such as foam inserts or high-density bubble wrap. A sufficient protective buffer must be maintained between the item and the outer packaging to prevent movement during transit.
• Outer Packaging: A rigid, structurally sound outer box must be used (double-walled cardboard is strongly recommended). The package must be securely sealed using appropriate industrial-grade packing tape.

Improper packaging may result in delays in assessment or limitations in any transit-related claims.

4. Inbound Transit Responsibility

All inbound shipments are transported via third-party courier networks.

• Risk in transit remains with the sender until delivery is confirmed in our facility.
• AKM Repairs Ltd is not liable for delays, loss, or damage caused by third-party logistics providers.
• Where appropriate, customers should retain proof of shipment and tracking details for their own records and insurance purposes.

5. Outbound Return Shipping

Following completion of repair, diagnostic work, and quality validation testing, devices are prepared for return shipment.

• Dispatch Method: Outbound shipments are sent using tracked courier services appropriate to the size, value, and destination of the asset.
• Tracking Notification: Once dispatched, customers will receive confirmation including: carrier details, tracking number, and dispatch confirmation status.
• Dispatch Schedule: Outbound shipments are processed Monday to Friday, excluding UK public holidays.
• Same-Day Dispatch Cut-Off: Where applicable, cleared payments received before 2:00 PM (GMT) may qualify for same-day dispatch. Payments received after this time will be processed on the next working day.

6. Risk, Liability & Carrier Terms

AKM Repairs Ltd works with established national courier networks; however, all transportation services are provided by independent third-party carriers. Accordingly:

• Responsibility rests with the provider for delays, routing interruptions, or service disruptions caused by courier networks.
• Responsibility for transport performance rests with the selected logistics provider.
• Any claims relating to transit damage or loss must be raised in accordance with the carrier’s own claims process. We will, where reasonably possible, assist customers in providing relevant documentation to support courier claims.

6.1 Transit Damage Reporting

In the event that an outbound shipment arrives at your facility with visible external damage:

• The customer must notify us within 24 hours of delivery confirmation.
• Original packaging materials must be retained for inspection purposes.
• Photographic evidence of the damage should be provided where possible to support insurance or courier claim procedures.

7. Device Handling Standards

All equipment received is handled under strictly controlled engineering conditions:

• Devices are logged on arrival using their unique Repair Reference Number (RRN).
• Items are stored in a secure, access-controlled facility.
• Handling is performed by trained technicians under internal process controls.
• We do not intentionally access, extract or review customer data stored on devices unless strictly required for diagnostic or repair validation purposes.

8. Contact Information

For shipping or logistics-related queries, please contact our administrative team.